All ORBOT equipment has been carefully tested and inspected at the factory. ORBOT machines are guaranteed for one year from the date of original purchase against defects or workmanship made during manufacture. Within the guarantee period we undertake at our discretion, to repair or replace any part found to be defective, free of charge to the purchaser with subject to the following conditions:
Claims made under the terms of the guarantee must be supported by the original invoice issued at the time of sale along with the machine serial number.
For claims under this guarante, contact the supplier from whom you’ve purchased the product who will arrange the appropriate action. Do not initially return the product as this could lead to transit damage.
Neither ORBOT nor its distributors will be held responsible for any incidental or consequential loss.
This guarantee does not cover:
Periodic maintenance, repair, or replacement of parts due to normal wear and tear.
Damage caused by accident, misuse or neglect, fire, or the fitting of other than genuine ORBOT parts.
Defects in other than genuine ORBOT parts, or repairs, modifications or adjustments made by other than a ORBOT service engineer or authorized service dealer.
Costs and risks of transport relating directly or indirectly to the guarantee of this product.
Consumable items such as brushes, drivers, velcro discs, gliders, pads, and so forth.
ORBOT has a policy of continual product development and we reserve the right to alter specifications without prior notice.

RETURN POLICY

At ORBOT USA, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a transparent and customer-friendly return policy. Please read the following guidelines carefully to understand the return process for Orbot USA products.

Eligibility for Returns

Only products purchased directly from Orbot USA or our authorized resellers are eligible for returns. If you have purchased our product from a third-party seller, please contact them directly for their return policy.

The product must be in its original condition, unused, and in the same packaging as when you received it.

Return requests must be made within 30 days of the original purchase date.

Return Process

To initiate a return, please contact our customer support team through one of the following methods:

Phone: 760.936.8054

Email: CustomerService@orbotusa.com

– Provide the following information when contacting our support team:

– Order number

– Product name and description

– Reason for return

– Contact information (name, email, and phone number)

Return Authorization

Once your return request is received and approved, our customer support team will provide you with a return authorization number (RMA) and instructions on how to proceed.

Please do not return any items without obtaining an RMA number.

Return Shipping

Customers are responsible for the shipping costs associated with the return, unless the return is due to a manufacturing defect or shipping error on our part.

We recommend using a trackable shipping method and obtaining insurance for the returned item, as Orbot USA will not be held responsible for any lost or damaged packages during the return process.

Refund or Exchange

Upon receiving the returned item and verifying its condition, we will process your refund or exchange within 30 business days.

Refunds will be issued in the original form of payment used for the purchase.

In the case of an exchange, we will send you the replacement item(s) as soon as the return is processed.

Non-Returnable Items

Certain products and services may be exempt from our return policy such as training sessions.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team immediately.

We may request photos or additional information to assess the issue before approving the return.

Warranty Claims

For warranty claims, please refer to the specific warranty terms and conditions provided with your product. Warranty coverage varies depending on the product and may require separate procedures.

Please note that this return policy applies only to purchases made within the United States.

ORBOT USA reserves the right to amend this return policy at any time without prior notice. Any changes or updates will be posted on our website.

If you have any further questions or need clarification, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth return process.

Thank you for choosing ORBOT.

Clean. Renew. AMAZE.